Pinal County Case Aide in Phoenix, AZ

Requisition ID
Field Operations
Employment Type
Regular Full-Time

More Information about this Job


Case Aide - Department of Child Safety Program

Job Description



Case Aides for the Department of Child Safety (DCS) Program contribute to the profitable growth of ComTrans by ensuring program visit criteria is met through an unbiased and customer centered approach, developing professional relationships with the clients they serve.


The Case Aide manages all aspects of child-parent-family visits, documenting interactions both positive and negative and without bias. In support of the ComTrans mission and goals, this position utilizes business knowledge, professional documentation, independent and creative thinking. ComTrans is a safety sensitive company.

Job description(s) are subject to change based on business necessity


EMPLOYEE STATUS: Regular: Full-time; $13.00 hourly / non-exempt position.




Education: High School Graduate, some college, degree preferred. Minimum of 1 year experience in Human Service field preferred.

Age: All ComTrans employees must be at least 18 years old, all driving positions are required to be at least 21 years old as required by insurance. Exceptions may be made for non-driving positions on a case-by-case basis and dependent upon the position and its responsibilities.

All employees working in ComTrans DCS Division must pass DCS Central Registry Check


 Valid AZ driver’s license

Current Level One Fingerprint Clearance Card

 Pass initial MVR-60 month (5 year) history check

 Pass MVR 36 month (3 year) history check twice each year

 Approved by our insurance company as a driver.

Company Provided Training/Certifications

 First Aid/CPR

 Crisis Prevention and Intervention.

    Complete ComTrans Driver Certification Training Program.



Additional Certifications: Some positions at ComTrans require additional certifications when operating vehicles with a design capacity for 8 or more passengers.

 Must be certified through Comtrans to drive 15-passenger and wheel chair vans.

 Able to pass a Department of Transportation physical exam initially and upon expiration.

 Complete ComTrans certification program to operate a vehicle with a design of 8 or more passengers.

 Certified as a wheelchair driver


Skills, Knowledge and Abilities:

The Case Aide:

 Communicate effectively in English, both verbally and in writing.

 Knowledgeable in Microsoft Office Suite and able to utilize information systems.

 Be well organized and efficient.

 Multi-task, balance workload, and demonstrate good organization skills.

 Work independently with little supervision.

 Be a strong team player.

 Understand customer service internally and externally.

 Ability to coordinate multiple cases.

 Use sound judgment in making decisions and solving problems.

 Utilize time management skills - prioritizing and planning.

 Maintain a high level of confidentiality.

 Be able to de-escalate hostile situations effectively.

 Utilize proper communication skills.

 Maintain a professional relationship with parents, family members and children.

 Have the ability to perform services in a professional and businesslike manner and to the highest standard of professional conduct.

 Understand appropriate interactions between parents, family and children.

 Use professional documentation.

 Understand cultural differences and apply accordingly.


Physical Requirements:

The physical demands are representative of those that must be met to successfully perform the essential functions typical of an administrative position as well as a ComTrans driver.

 Ability to stand, climb stairs/steps, escort clients to and from destination, kneel, crouch, reach and extend arms.

 Able to grasp objects such as steering wheel, car seats, etc

 Sit in a driving or sitting position from 1 to up to 12 hours.

 Able to get in and out of vehicles multiple times per day

 Assisting students/clients in and out of the vehicles multiple times each day.

 Able to bend, kneel and secure wheelchairs and clients multiple times per day.

 Ability to lift or move at least 40 pounds

 Ability to carry, lift and install child seats into vehicles and secure children into child seats.



 When required, able to pass a Department of Transportation physical exam initially and upon expiration.

 Able to perform vehicle pre and post trip inspections daily and on any vehicle

 Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions,

Administrative requirements

 Ability to perform sedentary work involving sitting most of the time and for long periods of time.

 Able to perform fingering activities such as typing.

 Perform repetitive activities such as typing, using a telephone

 Must have adequate visual acuity as required to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, expansive reading.



The Case Aide reports to the Case Aide Supervisor



The responsibilities of this position include but are not limited to, the following:

 Document visits without bias or personal beliefs using professional documentation practices in accepted format and medium.

 Ensure the safety of children at all times.

 Always allow natural parent-child interactions.

 Provide maximum opportunity for parent-child contact and for parents to demonstrate responsibility for the child.

 Educate all parties involved of the visitation plans as well as visitation guidelines, limitations and responsibilities of all parties.

 Resolve conflict and de-escalate situations effectively.

 Document a child’s behavior on route to the visit, the parent’s reaction to the child, parent’s behavior during the visit, child’s reaction to seeing birth parents, child/parent separation behavior.

 Ensure all visit notes are detailed, accurate, and submitted timely

 Communicate all issues to your direct Supervisor immediately.

 Conduct vehicle check prior to start of day.

 Other duties as assigned.



The Supervisor will evaluate the performance contribution and effectiveness of the Case Aide using the following criteria:

 High level of customer service.

 Responsiveness to deadlines.

 Timeliness, accuracy & completion of all paperwork.

 Documentation abilities.

 Customer Service.

 Attendance and Reliability

EEO Statement

Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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