• Supervised Visitation Routine Driver in Phoenix, AZ

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.


    The Routine Driver contributes to the profitable growth of ComTrans by ensuring a high level of customer service, client safety, responsiveness, and timeliness.


    This position provides transportation service for clients that are in the DCS system, and will also support other lines of business such as behavioral health services and centers, routine medical appointments from their home, hospital, facility or other location and safely transport to the destination. The driver is responsible for maintaining accurate and complete transport documentation. Hours of work vary and are dependent upon organizational needs, may work rotating weekends or as needed.

    Job description(s) are subject to change based on business necessity

    EMPLOYEE STATUS: Regular: Full-time; hourly / non-exempt position.

    $11 an hour


    Education: High School Graduate or equivalent preferred but not required

    Age: All ComTrans employees must be at least 18 years old, all driving positions are required to be at least 21 years old as required by insurance. Exceptions may be made for non-driving positions on a case-by-case basis and dependent upon the position and its responsibilities.

    All employees working in ComTrans Supervised Visitation Division must pass DCS Central Registry Check


    Valid AZ driver’s license

    Pass initial MVR-60 month (5 year) history check

    Pass MVR 36 month (3 year) history check twice each year

    Approved by our insurance company as a driver.

    Level One Fingerprint Clearance Card.

    Company Provided Training/Certifications

    First Aid/CPR

    Crisis Prevention and Intervention.

    Complete ComTrans Driver Certification Training Program.

    Additional Certifications: Some positions at ComTrans require additional certifications when operating vehicles with a design capacity for 8 or more passengers.

    Must be certified through Comtrans to drive 15-passenger and wheel chair vans.

    Able to pass a Department of Transportation physical exam initially and upon expiration.

    Complete ComTrans certification program to operate a vehicle with a design of 8 or more passengers.

    Certified as a wheelchair driver

    Skills, Knowledge and Abilities:

    Communicate effectively in English both verbally and in writing

    Be well organized and efficient.

    Work independently with little supervision.

    Be a strong team player.

    Have excellent driving skills

    Understand customer service internally and externally.

    Use sound judgment in making decisions and solving problems.

    Utilize time management skills - prioritizing and planning.

    Maintain a high level of confidentiality.

    Be able to de-escalate situations effectively.

    Utilize proper communication skills.

    Have the ability to perform services in a professional and businesslike manner and to the highest standard of professional conduct.

    Physical Requirements:

    The physical demands are representative of those that must be met to successfully perform the essential functions typical of an administrative position as well as a ComTrans driver.

    Ability to stand, climb stairs/steps, escort clients to and from destination, kneel, crouch, reach and extend arms.

    Sit in a driving position from 1 to up to 12 hours.

    Able to get in and out of vehicles, assisting clients in and out of the vehicles multiple times each day.

    Able to bend, kneel and secure wheelchairs and clients multiple times per day.

    Ability to lift or move 40 pounds or more, this includes the ability to carry, lift and install child seats into vehicles and secure children into child seats.

    Able to perform vehicle pre and post trip inspections daily and on any vehicle

    Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions


    The Routine Driver reports directly to the Routine Driver Manager.


    The responsibilities of this position include but are not limited to, the following: 

    Document transportation issues using professional documentation practices.

    Ensure the safety of clients at all times.

    Escort all clients in to destination sites and obtain signatures

    Never leave a child alone or unattended without prior approval

    Practice defensive driving at all times.

    Communicate all issues to the program manager immediately.

    Conduct vehicle check prior to start of day.

    Maintain a safe work environment.

    Use appropriate car seats as needed and required by law.

    Communicate with dispatch, supervisors, and managers regarding all incidents/accidents.

    Ensure vehicle clean at all times.

    Ensure vehicle assigned have required supplies (maps, driving directions, vehicle driver identification, fire extinguisher, car seats as needed)

    Knowledgeable on the Routine Drivers operation and Guide, including the use of vehicles, routing, mapping and car seat use.

    Understand and communicate ComTrans policies and procedures as stated in the Employee Handbook.

    Able to plan route for next day based on manifest provided

    Ensure vehicle assigned have required supplies (maps, driving directions, vehicle driver identification, fire extinguisher, car seats as needed)

    Ensure all paperwork is completed; accurate and turned in at the end of each shift.

    Other duties as assigned.


    The Program Manager will evaluate the performance contribution and effectiveness of the Driver using the following criteria:

    High level of customer service.

    Timeliness, accuracy & completion of all paperwork.

    Documentation abilities.

    Activities are consistent with company policy.

    Level of professionalism with internal and external customers.

    Customer Service.

    Attendance and Reliability

    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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